Gambling Managers

What this job is

Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.

What they do day to day

• Resolve customer complaints regarding problems, such as payout errors.
• Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
• Track supplies of money to tables and perform any required paperwork.
• Explain and interpret house rules, such as game rules or betting limits.
• Prepare work schedules and station arrangements and keep attendance records.
• Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
• Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
• Train new workers or evaluate their performance.
• Market or promote the casino to bring in business.
• Interview and hire workers.

Skills and knowledge that matter most

Importance rated by people working in the job (1 = not important, 5 = extremely important).

Education and preparation

Preparation level 2 of 5 — Some preparation. Usually a high school diploma; some previous work experience or training helps.

Typical entry education (BLS): High school diploma or equivalent, plus less than 5 years of related work experience.

Who this job suits

Based on the Holland (RIASEC) interest profile for this occupation.

Job titles you'll see in postings

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