First-Line Supervisors of Office and Administrative Support Workers

What this job is

Directly supervise and coordinate the activities of clerical and administrative support workers.

What they do day to day

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Train or instruct employees in job duties or company policies or arrange for training to be provided.

Skills and knowledge that matter most

Importance rated by people working in the job (1 = not important, 5 = extremely important).

Education and preparation

Preparation level 3 of 5 — Medium preparation. Usually vocational training, an associate's degree or an apprenticeship.

Typical entry education (BLS): High school diploma or equivalent, plus less than 5 years of related work experience.

Who this job suits

Based on the Holland (RIASEC) interest profile for this occupation.

Job titles you'll see in postings

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