Sales
First-Line Supervisors of Non-Retail Sales Workers
Also called: Customer Service Department Supervisor, Customer Service Supervisor, Driver Sales Supervisor, Information Center Supervisor
US median pay
$87,520
per year, 2025
Job growth 2025–35
+0.5%
about average or slower
Openings a year (US)
21,700
311,900 employed
Typical entry education
High school diploma or equivalent
Preparation 4/5 · Considerable preparation
What this job is
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
What they do day to day
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Plan and prepare work schedules, and assign employees to specific duties.
- Attend company meetings to exchange product information and coordinate work activities with other departments.
- Visit retailers and sales representatives to promote products and gather information.
Skills and knowledge that matter most
Skills
- Management of Personnel Resources4.0/5
- Time Management3.9/5
- Social Perceptiveness3.9/5
- Judgment and Decision Making3.9/5
- Coordination3.9/5
- Persuasion3.8/5
- Negotiation3.6/5
- Complex Problem Solving3.6/5
Knowledge
- Customer and Personal Service4.0/5
- Administration and Management3.9/5
- English Language3.8/5
- Personnel and Human Resources3.5/5
- Economics and Accounting3.4/5
- Sales and Marketing3.3/5
Importance rated by people working in the job (1 = not important, 5 = extremely important).
Education and preparation
Preparation level 4 of 5 — Considerable preparation. Usually a bachelor's degree and several years of related experience.
Typical entry education (BLS): High school diploma or equivalent, plus less than 5 years of related work experience.
Highest education of people in this job:
- Bachelor's degree45%
- Some college16%
- High school diploma16%
Who this job suits
Mostly Enterprising
Leading, persuading and starting things
Conventional
Organising data, details and procedures
Social
Helping, teaching and caring for people
Based on the Holland (RIASEC) interest profile for this occupation.