General and Operations Managers

What this job is

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

What they do day to day

• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
• Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
• Direct administrative activities directly related to making products or providing services.
• Prepare staff work schedules and assign specific duties.
• Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
• Plan or direct activities, such as sales promotions, that require coordination with other department managers.
• Perform personnel functions, such as selection, training, or evaluation.
• Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
• Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
• Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.

Skills and knowledge that matter most

Importance rated by people working in the job (1 = not important, 5 = extremely important).

Education and preparation

Preparation level 4 of 5 — Considerable preparation. Usually a bachelor's degree and several years of related experience.

Typical entry education (BLS): Bachelor's degree, plus 5 years or more of related work experience.

Who this job suits

Based on the Holland (RIASEC) interest profile for this occupation.

Job titles you'll see in postings

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