Management
Lodging Managers
Also called: Bed and Breakfast Innkeeper, Front Desk Manager, Front Office Director, Front Office Manager
US median pay
$69,250
per year, 2025
Job growth 2025–35
+3.8%
about average or slower
Openings a year (US)
5,500
54,800 employed
Typical entry education
High school diploma or equivalent
Preparation 4/5 · Considerable preparation
What this job is
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
What they do day to day
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Greet and register guests.
- Monitor the revenue activity of the hotel or facility.
- Manage and maintain temporary or permanent lodging facilities.
- Train staff members.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Skills and knowledge that matter most
Skills
- Service Orientation4.1/5
- Social Perceptiveness4.0/5
- Management of Personnel Resources4.0/5
- Negotiation3.9/5
- Coordination3.9/5
- Time Management3.8/5
- Persuasion3.8/5
- Judgment and Decision Making3.8/5
Knowledge
- English Language4.7/5
- Administration and Management4.7/5
- Personnel and Human Resources4.6/5
- Customer and Personal Service4.5/5
- Mathematics4.3/5
- Sales and Marketing4.2/5
Importance rated by people working in the job (1 = not important, 5 = extremely important).
Education and preparation
Preparation level 4 of 5 — Considerable preparation. Usually a bachelor's degree and several years of related experience.
Typical entry education (BLS): High school diploma or equivalent, plus less than 5 years of related work experience.
Highest education of people in this job:
- Bachelor's degree72%
- Less than high school18%
Who this job suits
Mostly Enterprising
Leading, persuading and starting things
Conventional
Organising data, details and procedures
Social
Helping, teaching and caring for people
Based on the Holland (RIASEC) interest profile for this occupation.