Personal Care & Service
First-Line Supervisors of Gambling Services Workers
Also called: Casino Manager, Casino Shift Manager (CSM), Floor Supervisor, Pit Boss
US median pay
$63,820
per year, 2025
Job growth 2025–35
+3.5%
about average or slower
Openings a year (US)
2,600
27,200 employed
Typical entry education
High school diploma or equivalent
Preparation 2/5 · Some preparation
What this job is
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
What they do day to day
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Establish and maintain banks and table limits for each game.
Skills and knowledge that matter most
Skills
- Service Orientation3.9/5
- Time Management3.5/5
- Social Perceptiveness3.5/5
- Management of Personnel Resources3.4/5
- Coordination3.4/5
- Instructing3.2/5
- Complex Problem Solving3.2/5
- Negotiation3.1/5
Knowledge
- Customer and Personal Service4.5/5
- Mathematics3.9/5
- English Language3.9/5
- Administration and Management3.8/5
- Computers and Electronics3.7/5
- Education and Training3.5/5
Importance rated by people working in the job (1 = not important, 5 = extremely important).
Education and preparation
Preparation level 2 of 5 — Some preparation. Usually a high school diploma; some previous work experience or training helps.
Typical entry education (BLS): High school diploma or equivalent, plus less than 5 years of related work experience.
Highest education of people in this job:
- High school diploma48%
- Some college17%
- Post-secondary certificate12%
Who this job suits
Mostly Enterprising
Leading, persuading and starting things
Conventional
Organising data, details and procedures
Realistic
Hands-on work with tools, machines, plants or animals
Based on the Holland (RIASEC) interest profile for this occupation.