First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

What this job is

Directly supervise and coordinate activities of entertainment and recreation related workers.

What they do day to day

• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Train workers in proper operational procedures and functions and explain company policies.
• Furnish customers with information on events or activities.
• Collaborate with staff members to plan or develop programs of events or schedules of activities.
• Resolve customer complaints regarding worker performance or services rendered.
• Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.
• Direct or coordinate the activities of entertainment and recreation related workers.
• Recruit and hire staff members.
• Inform workers about interests or special needs of specific groups.
• Provide staff with assistance in performing difficult or complicated duties.

Skills and knowledge that matter most

Importance rated by people working in the job (1 = not important, 5 = extremely important).

Education and preparation

Preparation level 2 of 5 — Some preparation. Usually a high school diploma; some previous work experience or training helps.

Typical entry education (BLS): High school diploma or equivalent, plus less than 5 years of related work experience.

Who this job suits

Based on the Holland (RIASEC) interest profile for this occupation.

Job titles you'll see in postings

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