Personal Care & Service
First-Line Supervisors of Personal Service Workers
Also called: Adult Family Home Program Manager, Aquatics Supervisor, Bar and Restaurant Manager, Clinical Care Coordinator
US median pay
$48,590
per year, 2025
Job growth 2025–35
+6.3%
faster than average
Openings a year (US)
12,000
122,500 employed
Typical entry education
High school diploma or equivalent
Preparation 3/5 · Medium preparation
What this job is
Supervise and coordinate activities of personal service workers.
What they do day to day
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Recruit and hire staff members.
- Resolve customer complaints regarding worker performance or services rendered.
- Take disciplinary action to address performance problems.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Investigate employee complaints and resolve problems following management rules and regulations.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
Skills and knowledge that matter most
Skills
- Time Management3.8/5
- Social Perceptiveness3.8/5
- Management of Personnel Resources3.8/5
- Coordination3.8/5
- Service Orientation3.6/5
- Persuasion3.5/5
- Judgment and Decision Making3.2/5
- Instructing3.2/5
Knowledge
- Customer and Personal Service4.8/5
- English Language4.3/5
- Administration and Management4.2/5
- Public Safety and Security3.8/5
- Psychology3.8/5
- Personnel and Human Resources3.7/5
Importance rated by people working in the job (1 = not important, 5 = extremely important).
Education and preparation
Preparation level 3 of 5 — Medium preparation. Usually vocational training, an associate's degree or an apprenticeship.
Typical entry education (BLS): High school diploma or equivalent, plus less than 5 years of related work experience.
Highest education of people in this job:
- Associate's degree48%
- Some college24%
- High school diploma15%
Who this job suits
Mostly Enterprising
Leading, persuading and starting things
Conventional
Organising data, details and procedures
Social
Helping, teaching and caring for people
Based on the Holland (RIASEC) interest profile for this occupation.