First-Line Supervisors of Passenger Attendants

What this job is

Supervise and coordinate activities of passenger attendants.

What they do day to day

• Enforce safety rules and regulations.
• Resolve customer complaints regarding worker performance or services rendered.
• Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
• Train workers in proper operational procedures and functions and explain company policies.
• Compute or estimate cash, payroll, transportation, or personnel requirements.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Recommend and implement measures to improve worker motivation, work methods, or customer services.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Inform workers about interests or special needs of specific groups.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.

Skills and knowledge that matter most

Importance rated by people working in the job (1 = not important, 5 = extremely important).

Education and preparation

Preparation level 3 of 5 — Medium preparation. Usually vocational training, an associate's degree or an apprenticeship.

Who this job suits

Based on the Holland (RIASEC) interest profile for this occupation.

Job titles you'll see in postings

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