Personal Care & Service
Concierges
Also called: Activities Concierge, Chef Concierge, Club Concierge, Concierge
US median pay
$38,950
per year, 2025
Job growth 2025–35
+2.6%
about average or slower
Openings a year (US)
6,900
50,200 employed
Typical entry education
High school diploma or equivalent
Preparation 2/5 · Some preparation
What this job is
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
What they do day to day
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide directions to guests.
- Order flowers for guests.
- Make travel arrangements for sightseeing or other tours.
- Pick up and deliver items or run errands for guests.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
- Arrange childcare services for guests.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
Skills and knowledge that matter most
Skills
- Social Perceptiveness4.0/5
- Service Orientation4.0/5
- Coordination3.5/5
- Time Management3.0/5
- Persuasion3.0/5
- Judgment and Decision Making3.0/5
- Complex Problem Solving2.9/5
- Negotiation2.8/5
Knowledge
- Customer and Personal Service4.7/5
- English Language4.4/5
- Administrative3.3/5
- Transportation3.1/5
- Administration and Management2.9/5
- Computers and Electronics2.9/5
Importance rated by people working in the job (1 = not important, 5 = extremely important).
Education and preparation
Preparation level 2 of 5 — Some preparation. Usually a high school diploma; some previous work experience or training helps.
Typical entry education (BLS): High school diploma or equivalent.
Highest education of people in this job:
- High school diploma45%
- Some college27%
Who this job suits
Mostly Social
Helping, teaching and caring for people
Enterprising
Leading, persuading and starting things
Conventional
Organising data, details and procedures
Based on the Holland (RIASEC) interest profile for this occupation.