Management
Spa Managers
Also called: Guest Experience Director, Massage Department Manager, Spa Director, Spa Operation Manager
US median pay
$69,770
per year, 2025
Job growth 2025–35
+6.2%
faster than average
Openings a year (US)
2,000
25,500 employed
Typical entry education
High school diploma or equivalent
Preparation 3/5 · Medium preparation
What this job is
Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.
What they do day to day
- Respond to customer inquiries or complaints.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
- Coordinate facility schedules to maximize usage and efficiency.
- Assess employee performance and suggest ways to improve work.
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
- Verify staff credentials, such as educational and certification requirements.
- Check spa equipment to ensure proper functioning.
- Establish spa budgets and financial goals.
- Recruit, interview, or hire employees.
- Develop staff service or retail goals and guide staff in goal achievement.
Skills and knowledge that matter most
Skills
- Social Perceptiveness4.0/5
- Coordination4.0/5
- Service Orientation3.9/5
- Management of Personnel Resources3.9/5
- Judgment and Decision Making3.9/5
- Time Management3.8/5
- Instructing3.6/5
- Systems Evaluation3.5/5
Knowledge
- Customer and Personal Service5.0/5
- Sales and Marketing4.8/5
- English Language4.7/5
- Administration and Management4.4/5
- Education and Training4.2/5
- Administrative3.8/5
Importance rated by people working in the job (1 = not important, 5 = extremely important).
Education and preparation
Preparation level 3 of 5 — Medium preparation. Usually vocational training, an associate's degree or an apprenticeship.
Typical entry education (BLS): High school diploma or equivalent, plus less than 5 years of related work experience.
Who this job suits
Mostly Enterprising
Leading, persuading and starting things
Conventional
Organising data, details and procedures
Social
Helping, teaching and caring for people
Based on the Holland (RIASEC) interest profile for this occupation.