Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

What this job is

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

What they do day to day

• Provide guests with menus.
• Greet guests and seat them at tables or in waiting areas.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
• Answer telephone calls and respond to inquiries or transfer calls.
• Assist other restaurant workers by serving food and beverages, or by bussing tables.
• Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.

Skills and knowledge that matter most

Importance rated by people working in the job (1 = not important, 5 = extremely important).

Education and preparation

Preparation level 2 of 5 — Some preparation. Usually a high school diploma; some previous work experience or training helps.

Typical entry education (BLS): No formal educational credential.

Who this job suits

Based on the Holland (RIASEC) interest profile for this occupation.

Job titles you'll see in postings

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