Personal Care & Service
Ushers, Lobby Attendants, and Ticket Takers
Also called: Lobby Attendant, Theater Attendant, Theatre Usher, Ticket Attendant
US median pay
$32,910
per year, 2025
Job growth 2025–35
+0.9%
about average or slower
Openings a year (US)
27,300
124,500 employed
Typical entry education
No formal educational credential
Preparation 2/5 · Some preparation
What this job is
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
What they do day to day
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Clean facilities.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Maintain order and ensure adherence to safety rules.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Greet patrons attending entertainment events.
- Search for lost articles or for parents of lost children.
- Settle seating disputes or help solve other customer concerns.
Skills and knowledge that matter most
Skills
- Social Perceptiveness3.0/5
- Service Orientation3.0/5
- Coordination3.0/5
- Complex Problem Solving2.8/5
- Persuasion2.5/5
- Negotiation2.5/5
- Time Management2.4/5
- Judgment and Decision Making2.1/5
Knowledge
- Customer and Personal Service3.8/5
- English Language3.4/5
- Sales and Marketing2.9/5
- Mathematics2.6/5
- Computers and Electronics2.5/5
- Public Safety and Security2.4/5
Importance rated by people working in the job (1 = not important, 5 = extremely important).
Education and preparation
Preparation level 2 of 5 — Some preparation. Usually a high school diploma; some previous work experience or training helps.
Typical entry education (BLS): No formal educational credential.
Who this job suits
Mostly Conventional
Organising data, details and procedures
Social
Helping, teaching and caring for people
Enterprising
Leading, persuading and starting things
Based on the Holland (RIASEC) interest profile for this occupation.