Installation, Maintenance & Repair
Computer, Automated Teller, and Office Machine Repairers
Also called: ATM Technician (Automated Teller Machine Technician), Computer Repair Technician (Computer Repair Tech), Copier Technician (Copier Tech), Customer Service Engineer
US median pay
$47,810
per year, 2025
Job growth 2025–35
-3%
declining
Openings a year (US)
6,100
72,100 employed
Typical entry education
Some college, no degree
Preparation 2/5 · Some preparation
What this job is
Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.
What they do day to day
- Travel to customers' stores or offices to service machines or to provide emergency repair service.
- Reassemble machines after making repairs or replacing parts.
- Advise customers concerning equipment operation, maintenance, or programming.
- Maintain parts inventories and order any additional parts needed for repairs.
- Converse with customers to determine details of equipment problems.
- Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
- Maintain records of equipment maintenance work or repairs.
- Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.
- Operate machines to test functioning of parts or mechanisms.
- Assemble machines according to specifications, using hand or power tools and measuring devices.
Skills and knowledge that matter most
Skills
- Repairing3.6/5
- Troubleshooting3.4/5
- Complex Problem Solving3.4/5
- Time Management3.2/5
- Quality Control Analysis3.2/5
- Equipment Selection3.2/5
- Equipment Maintenance3.2/5
- Operations Monitoring3.1/5
Knowledge
- Computers and Electronics4.5/5
- Customer and Personal Service4.3/5
- Mechanical4.1/5
- English Language3.9/5
- Engineering and Technology3.7/5
- Communications and Media3.6/5
Importance rated by people working in the job (1 = not important, 5 = extremely important).
Education and preparation
Preparation level 2 of 5 — Some preparation. Usually a high school diploma; some previous work experience or training helps.
Typical entry education (BLS): Some college, no degree.
Who this job suits
Mostly Realistic
Hands-on work with tools, machines, plants or animals
Conventional
Organising data, details and procedures
Based on the Holland (RIASEC) interest profile for this occupation.