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Installation, Maintenance & Repair

Telecommunications Equipment Installers and Repairers, Except Line Installers

Also called: Broadband Technician (Broadband Tech), Combination Technician (Combination Tech), Customer Service Technician (CST), Installer

US median pay

$63,890

per year, 2025

Job growth 2025–35

-3.3%

declining

Openings a year (US)

11,300

143,100 employed

Typical entry education

Postsecondary nondegree award

Preparation 3/5 · Medium preparation

What this job is

Install, set up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.

What they do day to day

  • Note differences in wire and cable colors so that work can be performed correctly.
  • Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
  • Drive crew trucks to and from work areas.
  • Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
  • Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses.
  • Inspect equipment on a regular basis to ensure proper functioning.
  • Collaborate with other workers to locate and correct malfunctions.
  • Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults to install, maintain, or inspect equipment.
  • Test connections to ensure that power supplies are adequate and that communications links function.
  • Repair or replace faulty equipment, such as defective and damaged telephones, wires, switching system components, and associated equipment.

Skills and knowledge that matter most

Skills

  • Troubleshooting3.9/5
  • Repairing3.9/5
  • Quality Control Analysis3.8/5
  • Operations Monitoring3.8/5
  • Installation3.6/5
  • Equipment Maintenance3.4/5
  • Operation and Control3.2/5
  • Judgment and Decision Making3.2/5

Knowledge

  • Telecommunications4.5/5
  • Computers and Electronics3.9/5
  • Customer and Personal Service3.7/5
  • English Language3.3/5
  • Public Safety and Security3.3/5
  • Engineering and Technology3.2/5

Importance rated by people working in the job (1 = not important, 5 = extremely important).

Education and preparation

Preparation level 3 of 5 — Medium preparation. Usually vocational training, an associate's degree or an apprenticeship.

Typical entry education (BLS): Postsecondary nondegree award.

Who this job suits

Mostly Realistic

Hands-on work with tools, machines, plants or animals

Conventional

Organising data, details and procedures

Based on the Holland (RIASEC) interest profile for this occupation.

Job titles you'll see in postings

Broadband Technician (Broadband Tech)Combination Technician (Combination Tech)Customer Service Technician (CST)InstallerNetwork Technician (Network Tech)Outside Plant Technician (Outside Plant Tech)Repair Technician (Repair Tech)Service Technician (Service Tech)Telecommunications Technician (Telecommunications Tech)Telephone Technician (Phone Tech)