Installation, Maintenance & Repair
Telecommunications Equipment Installers and Repairers, Except Line Installers
Also called: Broadband Technician (Broadband Tech), Combination Technician (Combination Tech), Customer Service Technician (CST), Installer
US median pay
$63,890
per year, 2025
Job growth 2025–35
-3.3%
declining
Openings a year (US)
11,300
143,100 employed
Typical entry education
Postsecondary nondegree award
Preparation 3/5 · Medium preparation
What this job is
Install, set up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.
What they do day to day
- Note differences in wire and cable colors so that work can be performed correctly.
- Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
- Drive crew trucks to and from work areas.
- Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
- Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses.
- Inspect equipment on a regular basis to ensure proper functioning.
- Collaborate with other workers to locate and correct malfunctions.
- Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults to install, maintain, or inspect equipment.
- Test connections to ensure that power supplies are adequate and that communications links function.
- Repair or replace faulty equipment, such as defective and damaged telephones, wires, switching system components, and associated equipment.
Skills and knowledge that matter most
Skills
- Troubleshooting3.9/5
- Repairing3.9/5
- Quality Control Analysis3.8/5
- Operations Monitoring3.8/5
- Installation3.6/5
- Equipment Maintenance3.4/5
- Operation and Control3.2/5
- Judgment and Decision Making3.2/5
Knowledge
- Telecommunications4.5/5
- Computers and Electronics3.9/5
- Customer and Personal Service3.7/5
- English Language3.3/5
- Public Safety and Security3.3/5
- Engineering and Technology3.2/5
Importance rated by people working in the job (1 = not important, 5 = extremely important).
Education and preparation
Preparation level 3 of 5 — Medium preparation. Usually vocational training, an associate's degree or an apprenticeship.
Typical entry education (BLS): Postsecondary nondegree award.
Who this job suits
Mostly Realistic
Hands-on work with tools, machines, plants or animals
Conventional
Organising data, details and procedures
Based on the Holland (RIASEC) interest profile for this occupation.