Office & Administrative Support
Interviewers, Except Eligibility and Loan
Also called: Admissions Clerk, Admissions Representative, Admitting Representative, Data Collection Assistant
US median pay
$45,920
per year, 2025
Job growth 2025–35
-10.4%
declining
Openings a year (US)
13,200
153,600 employed
Typical entry education
High school diploma or equivalent
Preparation 3/5 · Medium preparation
What this job is
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
What they do day to day
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Identify and report problems in obtaining valid data.
- Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
- Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
- Review data obtained from interview for completeness and accuracy.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
- Assist individuals in filling out applications or questionnaires.
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Supervise or train other staff members.
Skills and knowledge that matter most
Skills
- Social Perceptiveness3.4/5
- Time Management3.2/5
- Service Orientation3.2/5
- Complex Problem Solving3.1/5
- Persuasion3.0/5
- Negotiation3.0/5
- Coordination3.0/5
- Management of Personnel Resources2.9/5
Knowledge
- Customer and Personal Service4.5/5
- English Language3.7/5
- Administrative3.7/5
- Computers and Electronics3.5/5
- Mathematics3.3/5
- Administration and Management3.1/5
Importance rated by people working in the job (1 = not important, 5 = extremely important).
Education and preparation
Preparation level 3 of 5 — Medium preparation. Usually vocational training, an associate's degree or an apprenticeship.
Typical entry education (BLS): High school diploma or equivalent.
Highest education of people in this job:
- High school diploma42%
- Associate's degree33%
- Post-secondary certificate17%
Who this job suits
Mostly Conventional
Organising data, details and procedures
Social
Helping, teaching and caring for people
Enterprising
Leading, persuading and starting things
Based on the Holland (RIASEC) interest profile for this occupation.