Office & Administrative Support
Correspondence Clerks
Also called: Chargeback Specialist, Claims Correspondence Clerk, Correspondence Clerk, Correspondence Coordinator
US median pay
$46,800
per year, 2025
Job growth 2025–35
-5.6%
declining
Openings a year (US)
500
4,800 employed
Typical entry education
High school diploma or equivalent
Preparation 2/5 · Some preparation
What this job is
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
What they do day to day
- Maintain files and control records to show correspondence activities.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compile data from records to prepare periodic reports.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
- Route correspondence to other departments for reply.
- Ensure that money collected is properly recorded and secured.
- Process orders for goods requested in correspondence.
- Present clear and concise explanations of governing rules and regulations.
Skills and knowledge that matter most
Skills
- Judgment and Decision Making3.2/5
- Social Perceptiveness3.1/5
- Time Management3.0/5
- Service Orientation3.0/5
- Coordination2.9/5
- Complex Problem Solving2.9/5
- Persuasion2.8/5
- Negotiation2.6/5
Knowledge
- Administrative4.4/5
- English Language4.0/5
- Customer and Personal Service3.8/5
- Economics and Accounting3.6/5
- Mathematics3.5/5
- Computers and Electronics3.4/5
Importance rated by people working in the job (1 = not important, 5 = extremely important).
Education and preparation
Preparation level 2 of 5 — Some preparation. Usually a high school diploma; some previous work experience or training helps.
Typical entry education (BLS): High school diploma or equivalent.
Highest education of people in this job:
- High school diploma43%
- Associate's degree28%
- Some college17%
Who this job suits
Mostly Conventional
Organising data, details and procedures
Enterprising
Leading, persuading and starting things
Based on the Holland (RIASEC) interest profile for this occupation.